FAQ's
Will my Shade Sail come with fitting instructions?
Absolutely, each of our pre-made shade sails is accompanied by a comprehensive set of fitting instructions. We understand that installing a shade sail can be a new experience for some customers, and we aim to make the process as smooth as possible.
Our instructions are designed to guide you step-by-step through the installation process. They start with helping you plan your installation area, including how to measure and mark out where your shade sail will go.
If at any point you're unsure or need further assistance, our customer service team is readily available to help. We're committed to ensuring you have a positive experience with our products, from unboxing to installation and beyond.
Click HERE to download Installation Instructions
Does my Shade Sail come with fittings / hardware?
As per the product page images, the sail will come with corner attachment points. No other hardware is included, however we offer a range of Hardware kits and specialist hardware such as Turnbuckles, Eye Plates and more.
Have your Pre-Made Heavy Duty Shade Sails been tested?
Heavy Duty Test Results: Down to the thread
In a world flooded with choices, making the right call for your shade needs can be a bit of a head-scratcher. But that's where Shade Matters stands out – we're all about being upfront and letting their shade sails do the talking. Our recent Heavy Duty Test Results break down exactly what their shade sails are made of. Let's dive into the nitty-gritty of the key findings:
| ARPANSA Reference |
Sample Description |
Cover Factor |
Shade Factor |
UV-Vis Trans % |
UVR Trans % |
UVR Block % |
PAR Trans % |
Designation |
Colour Code |
UVE % |
Protection Category |
| UVR_23-0054-1 |
Sand Knitted Shade Fabric |
89.0 |
76.8 |
23.2 |
10.8 |
89.2 |
24.9 |
Extra-heavy Cover |
Lime Green |
88.0 |
Effective |
| UVR_23-0054-2 |
Grey Knitted Shade Fabric |
88.0 |
80.5 |
19.5 |
11.9 |
88.1 |
20.5 |
Extra-heavy Cover |
Lime Green |
87.0 |
Effective |
| UVR_23-0054-3 |
Black Knitted Shade Fabric |
92.0 |
92.0 |
8.0 |
7.9 |
92.1 |
7.9 |
Extra-heavy Cover |
Lime Green |
90.0 |
Effective |
Download the full test results here.
How are your shade sails measured?
The measurement of our shade sails is a straightforward process that ensures you get the perfect fit for your space. We measure from corner to corner. Each corner of our shade sails includes a stainless steel ring. When we say we measure corner to corner, specifically referring to the distance from the edge of one ring to the edge of the opposing ring. This method gives us the 'straight line' or 'edge length' measurement of the shade sail.
Click HERE to download Images.
Are there joins in the material of the shade sails?
Yes, certain sizes of our shade sails have joins to accommodate their expansive dimensions. For detailed specifications on which shades feature joins and further information on the construction, please refer to the specifications link provided below.
Click HERE to download Images.
Does my item come with a warranty?
We offer a 1 year warranty on our products, however they must strictly be installed as per the recommended method in the supplied instructions.
Do you offer installation or a customisation service?
While we strive to provide a comprehensive service to all of our customers, we currently do not offer installation or customisation services. We understand that these services can be beneficial, but at this stage, they are beyond our scope.
However, please don't let this deter you. Our shade sails are designed with ease of installation in mind, and each one comes with a detailed set of instructions. These instructions guide you through every step of the process, from planning your space to securing the sail.
What material are the shade sails made from?
Our waterproof shade sails are made from 100% Polyester
with 200GSM. While our heavy duty shade sails are made from HDPE (High Density Poly Ethylene) with a 280GSM.
What products do you sell?
Shade Matters is here to improve your outdoor experience with an extensive range of Shade Sails, Waterproof Shade Sails, Shade Cloth rolls and other outdoor furniture.
Our specialty range includes:
- P/E Shade Sails
- Waterproof Shade Sails
- Shade Cloth Bulk Rolls
- Outdoor Swing Chairs
- Outdoor Hammocks
Our Shade Cloth and Shade Sails are an ideal option to create shade for:
- Cars / Boats / Caravans
- Pets and Animals
- Swimming Pools
- Outdoor Entertaining Areas
- Gardening (Horticultural and Agricultural applications)
To assist with your aesthetic we offer a range of colour options.
Our Bulk Shade cloth rolls are perfect for home DIY projects as well as for commercial Agricultural and Horticultural applications. With a range of shade %'s and GSM's available, Shade Matters has a Shade Cloth solution to suit.
For any other questions, please contact us.
Email: sales@shadematters.com.au
Phone: (02) 9771 5288
We hope this information has been helpful. Please feel free to reach out if you have any other questions or concerns. Thank you for trusting us with your purchase!
