Frequently Asked Questions

 

How long will my order take to arrive?

Orders are generally shipped the same or next business day. 

Standard delivery times:

Obviously the delivery time can vary, especially in rural or remote areas.... So please use the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days.  If there is to be any extended delay on an order for any reason, you will be contacted via email or phone. 

Shade Matters utilise the services of numerous carriers. We will select the most appropriate shipping company based on your order size and your location.

 

The majority of orders are shipped via:

Once you have placed your order,  you will receive an initial email confirmation.

Shortly thereafter (when your order is shipped), you will receive a further email which contains your individual freight tracking number. Please allow 24hr for correct tracking information to be uploaded and refreshed on the carrier’s website.

If you haven’t received your tracking number, please check your Junk/Spam folder of your email program. If still not received please email us and we will be happy to assist.

 

What locations do you ship to?