2. FAQ's & Shipping Information

Frequently Asked Questions

 

How long will my order take to arrive?

Orders are generally shipped the same or next business day. 

Standard delivery times:

Obviously the delivery time can vary, especially in rural or remote areas.... So please use the above as a guide only.

Following promotions and peak time (spring/summer), in rare cases dispatch may be 2+ days.  If there is to be any extended delay on an order for any reason, you will be contacted via email or phone. 

Shade Matters utilise the services of numerous carriers. We will select the most appropriate shipping company based on your order size and your location.

 

The majority of orders are shipped via:

Once you have placed your order,  you will receive an initial email confirmation.

Shortly thereafter (when your order is shipped), you will receive a further email which contains your individual freight tracking number. Please allow 24hr for correct tracking information to be uploaded and refreshed on the carrier’s website.

If you haven’t received your tracking number, please check your Junk/Spam folder of your email program. If still not received please email us and we will be happy to assist.

 

What locations do you ship to?

We ship throughout all of Australia & New Zealand, with shipping also available to other international locations upon request. All orders are sent from our warehouse in Sydney, NSW.

 

What are your delivery options?

Our checkout offer both Standard OR Express delivery options. Orders can be sent to a Residential, Business OR PO Box Address.

Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.

 

What are your payment options?

We accept all major payment methods via our website including:

  • Credit Card
  • Paypal
  • ZIPPAY
  • Afterpay

Should you be transacting manually remotely OR in store we can accept Credit Card or Direct Bank Transfer

 

What is Priority Dispatch?

Priority dispatch GUARANTEES your order will be dispatched with 1 business day from ordering. During peak periods, this helps you to "Jump-the-Queue" and ensure your order is dispatched as a priority. Please note that it does NOT mean it is being sent via Express, it will just ensure it is dispatched as a priority. Priority dispatch is $10, and is available as an option during checkout.

 

 

Can I order Online?

Yes you can. Our secure website is able to process your order, calculate freight costs and accept a number of payment methods. You can use our responsive website to order via your desktop, tablet or mobile phone.

Simply navigate to a product  and “add to cart” the quantity required using the + or – buttons.

Once you have added all required items, press Proceed to Checkout and you will be directed to the simple checkout process screen.

For simple one-off purchases, you can simply checkout as a guest, with no need to sign in.

For regular customers you have the option of signing in which ensures a quicker checkout for future orders.

 

 

How can I contact Shade Matters?

sales@shadematters.com.au
Facebook
(02)97715288

 

What products do you sell?

Shade Matters is here to improve your outdoor experience with an extensive range of Shade Sails, Waterproof Shade Sails, Shade Cloth rolls and other outdoor furniture.

Our specialty range includes:

  • P/E Shade Sails
  • Waterproof Shade Sails
  • Shade Cloth Bulk Rolls
  • Outdoor Swing Chairs
  • Outdoor Hammocks

Our Shade Cloth and Shade Sails are an ideal option to create shade for:

  • Cars / Boats / Caravans
  • Pets and Animals
  • Swimming Pools
  • Outdoor Entertaining Areas
  • Gardening (Horticultural and Agricultural applications)

To assist with your aesthetic we offer a range of colour options.

Our Bulk Shade cloth rolls are perfect for home DIY projects as well as for commercial Agricultural and Horticural applications. With a range of shade %'s and GSM's available, Shade Matters has a Shade Cloth solution to suit.

 

Will my Shade Sail come with fitting instructions?

Yes, all of our pre-made shade sails come with installation instructions.

 

Does my Shade Sail come with fittings / hardware?

As per the product page images, the sail will come with corner attachment points. No other hardware is included, however we offer a range of kits and specialist hardware such as Turnbuckles, Eye Plates and more.

 

Does my item come with a warranty?

We offer a 1 year warranty on our products, however they must strictly be installed as per the recommended method in the supplied instructions.

 

Do you offer installation or a customisation service?

Sorry we but we don't offer this service at this stage.

 

For any other questions, please contact us.