Q: How long will it take to get my item?
A: For prefabricated shade sails we guarantee to post them within 24 hrs.The custom made allow 7 to 8 business days for delivery.

Q: How long will it take to reply to my email?
A: We guarantee to reply to all emails within 24 hrs of receiving them.

Q: Do you ship internationally.
A: Yes, for all international buyers outside Australia, the shipping will be determined on your postcode/zip code, state and country.

Q: How can I pay for my item?
A: Our preferred method of payment is paypal.
We also accept internet banking, money order and bank cheque. (All cheques cleared before goods are sent out)

Q: How can I contact you?
A: Our email address is enquiries@shadematters.com