This web site (‘the Site’) is provided by Shade Matters Austraila Pty Ltd (ACN 619 440 514) (‘we’, ‘us’, ‘our’). These terms govern access to and use of the Site by site users (‘you’, ‘your’). Use of the Site, or registration as a registered user on the Site, indicates acceptance of these terms. If you do not accept these terms, you must not use or register with the Site. We may amend these terms from time to time. Amendments take effect when the amended terms are published on the Site.

You may order products using the Site. The supply of products will be governed by our product supply terms, which are available on the Site.

We endeavour to ensure all products on the Site are available for order. However, from time to time certain products may be out of stock or otherwise unavailable. We may withdraw any product from sale, or change the design or specification of any product, at any time. We have no liability for errors or omissions in Site content.

If you are a registered user, you must keep your user id and password confidential. You are taken to be responsible for all use of the Site, including product orders, using those credentials.

The Site and its content (including text, images and code) are subject to copyright. . Other images used on the Site are the property of their respective owners. All rights in the Site, and its contents are reserved.



The purpose of this Privacy Policy is to be open about what kind of information we collect, how we use that information, and which other parties it may be provided to.

We may collect information about you when you register with the Site or place an order. The information we collect includes information to identify you (such as your name), information about product orders and delivery (such as your delivery address), information needed to communicate with you (such as your email address and telephone numbers) and payment information.

We may also collect aggregated information, which tells us about use of the Site. We use this information to help us administer and improve the Site.

We use your information to communicate with you and deliver products to you. We may also use contact information to provide information about our products and services.
We may disclose your information to our partners and service providers for the purpose of fulfilling product orders and other operational purposes.

We use industry-standard security and encryption for communication of confidential information over the internet.

Please contact our Privacy Officer using the details set out below if you have any questions about our privacy policy, to request access to information that we hold about you, or if you have any issues or concerns about personal information.


These supply terms govern the supply of Products by Shade Matters Austraila Pty Ltd (ACN 619 440 514) (‘we’, ‘us’, ‘our’) to customers (‘you’, ‘your’) who Order such Products from us.

Please read the terms carefully. Ordering Products from us indicates that you accept these terms.

We may amend these terms from time to time. Amendments take effect when the amended terms are published on our website at and will apply to Products purchased after that date.

1. Definitions
In these terms: ‘ACL’ means the Australian Consumer Law.
‘Business Day’ means a day which is not a Saturday, Sunday or public holiday.
‘Delivery Charge’ means the delivery charge indicated by us at the time of your Order, or if no delivery charge was indicated, then our normal delivery charge for the Products.
‘General Terms’ means the General Product Supply Terms applicable to supply of Products.
‘GST’ has the meaning in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
‘IP Rights’ is an abbreviation for ‘intellectual property rights’ and includes all copyright, patent rights, registered and unregistered trade mark rights, know-how, trade secrets and rights associated with confidential information, in any jurisdiction.

‘Order’ means your order for one or more Products using this Site, or an alternative order process accepted by us such as a telephone or email Order. Orders are not binding on us until we have accepted them.

‘Price’ means the price of the Products we indicated on the Site at the time of your Order, or if no price was indicated, then our usual price for the Products from time to time. Prices are denominated in Australian dollars and exclude Taxes. Prices are not binding until we accept an Order. We reserve the right to change Prices indicated on the Site from time to time, and to correct Prices indicated on the Site in error.

‘Products’ means the products you Order from us.

‘Site’” means the web site at

‘Tax’ includes any tax, duty or charge imposed by any competent authority, including any import duty on Products and any sales or value-added tax or charge on the Products or their supply.

‘Warranty Period” means the warranty period applicable to a Product as specified on the Site, or specified during the purchase process in respect of a Product. If no Warranty Period is specified in respect of a Product, the warranties are given at the time of delivery only.

2. Interpretation
In this agreement:
(a) a reference to:
(i) a ‘person’ includes the their legal personal representatives, successors, assigns and persons substituted by novation; and
(ii) a ‘document’ means the document as novated, varied or replaced and despite any change in the identity of the parties;
(b) if the date on or by which any act must be done under this agreement is not a Business Day, the act must be done on or by the next Business Day; and
(c) headings do not affect the interpretation of this agreement.

3. Term
This agreement commences, in respect of particular Products, when you Order such Products from us, and continues until:
(a) you have paid the Price and Delivery Charge, and the Products have been delivered; or
(b) this agreement is otherwise cancelled or terminated in accordance with its terms.

4. Orders
You can place an Order using the Site or using an alternative order process accepted by us, such as a telephone or email Order.

If you are under 18, you must obtain your parent or guardian’s permission to place an Order, and we are entitled to assume you have done this.

An Order must specify a physical delivery address (not a PO Box or freight-forwarder). If the delivery address is not your address, you must obtain the consent of the addressee for delivery of an Order, and we are entitled to assume you have done this. You must confirm in your Order that the delivery address is correct: we are not liable to you if you place an Order using incorrect delivery details.

You cannot cancel an Order after you have placed it, except as permitted under this agreement.

Orders are not binding on us until we accept them. We may accept or decline Orders at our discretion. An Order reference number is not acceptance of an Order. We will notify you when we accept an Order.

We may place an Order ‘on hold’ because of stock unavailability. If so, we will notify you, and you may elect to cancel or continue with the Order. If you continue with the Order, we may accept the Order when stock becomes available. If we hold an Order for more than 5 business days we may cancel it, and we will notify you in that case.

5. Payment
In return for supply of the Products, you must pay the Price and the Delivery Charge to us in accordance with this clause.

Prices and Delivery Charges indicated by us (on the Site or otherwise) are not binding until we accept an Order. We reserve the right to correct Prices and Delivery Charges indicated in error. If a Price or Delivery Charge is corrected, we will advise you and you may continue to Order with the correct Price or Delivery Charge, or cancel your Order.

We may invoice and require payment when you place of an Order by you, or when we accept an Order. Until payment for an Order is cleared, the Order will not progress to dispatch and delivery. Delay in payment may therefore delay delivery. We will contact you if a payment provided by you does not clear, to arrange an alternative payment method. We may cancel an Order you do not make payment within 20 Business Days after it is required by us.

You must make payments by Visa, Mastercard, PayPal, or an alternative payment method accepted by us. Unless otherwise agreed with us, the name of the credit card or Pay Pal account must be your name.

6. Supply
Subject to this agreement (including its payment terms), we will supply the Products to you.

You acknowledge that nominated Product sizes are approximate only, and that variations in manufacturing and finish can occur. You acknowledge that because of technical limitations and equipment variations, colours represented on the Site may differ slightly from the colour of Products supplied. Product specifications can also be changed without notice – in such circumstances we will endeavour to provide a closely comparable product, or otherwise provide a refund.

Products are supplied with English-language installation and care information.

7. Dispatch / delivery
We will use our best endeavours to ensure that we deliver the Products in accordance with any delivery timeframe notified to you. If the goods are in stock, our goal is to dispatch your order within 24 hours after we accept your Order. If the goods are MTO (Made to Order) then dispatch will by as indicated on the individual product. Delivery timeframes are dependant on where the order is going, and once your order has been dispatched you will be notified of an approximate delivery timeframe. However, deliveries are undertaken by contractors outside our control, and may be affected by incidents such as road flooding, truck breakdowns and/or import or customs procedures. We have no liability to you for delays in delivery.

We will deliver the Products to the delivery address specified in your Order. You must ensure an adult is present at that address to accept delivery (who may be required to sign for the delivery and to provide photo identification). We may leave the Products with any adult at that address who accepts delivery on your behalf. You are responsible for any additional costs or charges due to missed deliveries. You may choose to have your delivery left in a safe place if property is unattended and we accept no responsibility in the event the delivered parcel goes missing.

8. Product warranty
During the Warranty Period applicable to a Product, we warrant that the Product will be free from defects in materials and workmanship for a period of 12 months, and that the Product will comply with relevant Australian Standards.

If you wish to make a claim under this warranty you must be notify us in writing within the applicable Warranty Period.

We have no liability for loss or damage caused by the following:
(a) wear and tear through normal use;
(b) use other than in a household or domestic environment;
(c) use, cleaning, care and maintenance other than in accordance with instructions;
(d) deliberate or accidental damage, abnormal use, misuse or neglect;
(e) installation other than in accordance with installation instructions and statutory requirements; including and not limited to council and government approvals.

9. Defects and returns
You must check your Products immediately on delivery to confirm they are correct in type and quantity, and not defective or damaged. You must contact us within 7 days after delivery if you believe that Products are incorrect, missing, defective or damaged.

When you contact us, we will discuss your concerns with you, and:
(a) arrange for delivery of Products which were Ordered but missing from a delivery;
(b) where there are defects to be rectified, advise you whether we will repair or replace the Product (depending on the nature of the Product and the defect), and whether we will arrange for the repair to take place at your location, or whether you will need to return the Product to us or to another location.

If, following discussion with us, you need to return a Product, you must return the Product in brand-new condition, unused and with original tags and packaging. You must include a written description of the reason for the return. You must bear the cost of returning the Product to us, and we will bear the cost of returning a Product replaced or repaired under warranty to you.

You cannot return non-defective Products or cancel an Order if you have simply changed your mind. In the event you do wish to return the product there will be a 15% restocking fee.

In the event the product has been custom made to your specifications we will not accept returns.

10. Australian Consumer Law
These Supply Terms do not affect your statutory rights as a consumer under the ACL. However, our liability for failure to comply with any guarantee required under the ACL is limited (where it would be lawful to do so) to replacement or repair of the Product concerned, or payment of the cost of such replacement or repair.

11. Liability
We exclude all representations and warranties except those stated in clause 8. In particular, we do not represent or warrant that the Products are suitable for your specific requirements.

Neither party is liable to the other, whether in contract, negligence or otherwise, for any consequential or indirect loss arising out of or in connection with this agreement or the Products, including for lost revenue, sales or profits, lost access or productivity, interference with privacy, business interruption, or any special or incidental loss. This exclusion applies even if a party knew or should have known that the other party might suffer loss.

Without limiting this clause, if we are liable to you for any reason, our total aggregate liability to you in respect of the Products is limited to the amounts actually paid by you to us under this agreement in respect of those Products.

12. Risk and title
Risk of loss or damage to Products will pass to you when the Products are delivered to you.

If you have paid the Price and the Delivery Charge for the Products when delivered, thentitle in the Products also passes on delivery. However, if you have not paid those amounts in full, thentitle in the Products does not pass until you have paid them, and you must not do anything in relation to the Products inconsistent with that reservation of title.

13. Events beyond a party’s control.
If a party’s performance of this agreement (other than a payment obligation) is affected or delayed by an event beyond its reasonable control, that party will not be liable to the other party to the extent its performance is affected by the event.

The affected party must promptly notify the other party of the event and must use its reasonable endeavours to mitigate the effects of the event as soon as practicable.
However, if such an event materially affects the supply or delivery of an Order, we may cancel such an Order at any time prior to delivery. In that case, we will refund any payment you have made in respect of that Order, but we will not have any liability to you in respect of our cancellation of the Order.

14. IP Rights and confidentiality
As between the parties, we own and will continue to own any IP Rights in the Products. No IP Rights in the Products are transferred under this agreement.

15. Termination
Either party may terminate this agreement immediately by written notice to the other party.
Termination of this agreement does not affect the rights and obligations of the parties that arose before the effective date of termination. In particular, we may invoice, and you must pay, the Price for any Products delivered by us.

16. Taxes and customs clearance
Unless otherwise stated, the Price and Delivery Charge are expressed inclusive of Taxes.

17. GST
Unless otherwise stated, the Price and Delivery Charges are expressed inclusive of GST. Our invoices for a supply under this agreement will be valid tax invoices and you must pay us an amount equal to the GST payable on the supply, at the same time as the payment for the supply.