What are your delivery options?
Our checkout offer both Standard OR Express delivery options. Orders can be sent to a Residential, Business OR PO Box Address.
Importantly, the shopping cart will show you the freight cost BEFORE you have committed to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don’t charge any additional handling or processing fees.
What are your payment options?
We accept all major payment methods via our website including:
- Credit Card
- Paypal
- ZIPPAY
- Afterpay
Should you be transacting manually remotely OR in store we can accept Credit Card or Direct Bank Transfer
What is Priority Dispatch?
Can I order Online?
Yes you can. Our secure website is able to process your order, calculate freight costs and accept a number of payment methods. You can use our responsive website to order via your desktop, tablet or mobile phone.
Simply navigate to a product and “add to cart” the quantity required using the + or – buttons. Once you have added all required items, press Proceed to Checkout and you will be directed to the simple checkout process screen.
For simple one-off purchases, you can simply checkout as a guest, with no need to sign in. For regular customers you have the option of signing in which ensures a quicker checkout for future orders.
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at orders@shadematters.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.