Terms

Prefabricated Shade Sails

We have a 14 day money back guarantee. Item must be returned in original condition, unused and
packaging in good condition. Items must be returned within 14 days of receiving goods.

Warranty

HDPE shade sails have a 5 year UV warranty. Waterproof shade sails have a 1 year UV warranty.
We offer a one year warranty on the manufacturing of the Shade sail, including any faults in the stitching or cloth defects.

Custom Made Shade Sails

Alterations to orders‐ you can alter an order only before the Manufacturing starts. Cancelation of order‐ you can only cancel an order before we start making the shade sail. Faulty goods‐ Please inspect goods upon delivery, in the unlikely event of there being a fault. Shade Matters will replace or remedy the goods if there
is faulty material, faulty workmanship, goods damaged in transit, or an error made by Shade Matters.

Liability

Shade Matters will be under no liability what ever to the Client for any indirect loss and /or expense (including loss of profit) suffered by the client in the event of a return of goods.

Warranty

• A manufacturers warranty of 1 year on workmanship.
• Shade cloth comes with a 10 year UV warranty from the fabric manufacturer.
• Gore Tenara sewing thread‐ 15 year warranty

NOT COVERED BY WARRANTY

• The 1 year workmanship warranty does not cover damage caused by incorrect installation.
The sail must be installed firm and tight, so as to reduce wind flap.